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Password Help

Last Updated: Jul 29, 2013 01:15PM EDT
Forgotten Password
If you forget your password, simply click on the link on the log in screen and enter the email address assigned to your user account. Your username and password will be emailed to that address. If you cannot remember the password, or if you no longer have access to that email account, please contact Discover Video at support@discovervideo.com.

If there is another user on your account that has admin rights to your account, they may also be able to change the password for your user account, or simply look it up for you. To learn how to do this, check out the help article "Managing User Accounts" here.

Password Recovery
Whenever you are logged in to the account management portal, you can have a password reminder sent to your email address. Click on the "Recover My Password" link under the "Account Information" menu tab. Enter the username of the account you want to send a reminder to, and the system will email that account with the login information. If you want to send a reminder to another user in your account, simply enter their username in the password recovery form instead of your own, and that user will receive the login information reminder.

Change Password
You can change your password once you are logged in to the account management portal. To change your password, simply click on the "Change My Password" link under the "Account Information" menu tab.

To manage other user accounts, see "Managing User Accounts" here.

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