Often, the best way for Discover Video's support team to help resolve issues is to connect to a client's computer to see what the problem is from the customer's perspective. We can do this at any time by sending a customer to http://www.fastsupport.com and providing them with a support key. Sometimes, however, clients will find it easier to set up a permanent unassisted support connection with us so that we can get on a customer's server, encoder, or other computer to help resolve issues, to show someone how to do something, or to just make changes or updates as a part of regular maintenance. Any customer can provide such access by downloading the file linked to below and installing it on their computer. If you do this, however, please email us at firstname.lastname@example.org to let us know so that we can name it accordingly in order to identify the device.
Click here to download the GoToAssist unassisted support tool