Fixing corrupt server-side recordings

Fixing corrupt server-side recordings

Occasionally, a video recording from a live stream in DEVOS will not function properly. The result is a video that appears to be 1193:02:47.295 in duration. The video does not play properly in DEVOS, and the viewer cannot scroll forward or backwards in the video to watch a specific part.

While Discover Video engineers are actively working to prevent this from happening, it is now possible to fix the recorded file so that it plays properly, and you do not lose any content due to this problem. The fix requires a free tool called Avidemux which can be downloaded from this link:

Depending on your computer, download the appropriate version. Once installed, follow the steps below to repair and replace the file.

1. Open the file in Avidemux.
2. Make sure the outputs are both set to "Copy" and the format is set to MP4 Muxer as shown here:



3. Click the button that the mouseover command says "Go to last frame [END]" as the arrow is pointing to below.


4. You should see the actual end of the video time in the time window as shown above.

5. Now, click on the B end point button that the arrow is pointing to below.


6. You should see the time for the end point change in the lower right corner as shown below.


7. Now simply save the edited file from the File menu as an MP4 file.

This procedure resets the mov atom that defines to the player the duration of the video and makes it play properly in DEVOS once the new video is uploaded. If you would like, you can also use the video replacement tool found on the DEVOS help page to simply replace the existing video with the repaired video so that you don't have to make a whole new VOD listing. That tool can be downloaded here:





    • Related Articles

    • Upload After Record

      Streamsie PC Version 1.3.5 and above supports automatic Upload After Record.  This feature is enabled on the Streamsie account on DEVOS (V 2.1.005 and above), and on Arcus. When enabled, you will see "Automatic Upload: Active" in the lower right ...
    • Correcting audio/video sync in videos recorded with Streamsie

      Streamsie records videos in H.264 format, which is a highly compressed format created to be able to be delivered over broadband networks efficiently. Because of this compression, videos recorded with Streamsie cannot easily be edited with non-linear ...
    • Uploading Video Files to DEVOS

      There are several ways to upload new videos to DEVOS. These include uploading through a webpage upload form, uploading by FTP, or uploading via a special folder created in a Dropbox account linked to a specific user's account in DEVOS. Web Upload ...
    • FTP from Desktop Folder

      It is easy to upload content to DEVOS using the web upload.  But did you know you can make a permanent folder on your Windows computer where you can just drag and drop new video files? Follow these steps 1) Open File Explorer then right-click on your ...
    • Adding YouTube Videos to DEVOS

      Adding YouTube videos is one of the simplest ways to add videos to your content library to be viewed in your DEVOS environment and digital signage devices. There are several advantages to bringing a YouTube video into the DEVOS environment including ...