Things to Check After a DEVOS Update
The DEVOS platform is always improving. New updates are released regularly, and it is strongly recommended that you maintain your server by staying on top of all new releases as they are made available by Discover Video. This can, however, present opportunities for thing to go wrong, particularly if a number of updates have been missed and the server is well behind the current version. There are things to check, however, to make sure that the updating process goes smoothly. Here are some things you can check to ensure this. (Note: you may need either Super Portal access or the ability to access the server directly to perform some of these checks.)
- Check the Scheduled Task called "Devos_Task_Manager" in the Task Scheduler on the server. You will need access to the server directly in order to check this which may require assistance from IT personnel. The important thing to check is whether the user account that is set to run the task is an administrator on the server. Under Security Options, there is a setting that starts with the phrase "When running the task, use the following user account:". It should never say "SYSTEM" as the user running the task. If the server is not on a domain, it typically should say the computers name followed by a "\" sign and the word "Administrator". If it is on a domain, however, it will require a domain user account to be installed as a local administrator on the server, and that domain account should be used to run the task.
Check your live streams. When updating, DEVOS shuts down the media server in order to update the system. If there is any problem with the restart of the media server, the first thing that you will notice will be that the live streams are unavailable. If they are unavailable for more than 5 minutes, there could be a problem, and you need to contact Discover Video support for assistance.
Check the new version number. Make sure that the version number in the DEVOS About page in the DEVOS Settings section of the Super Portal is the same as the version number in the email you should have received notifying you of the release of the update. The status on this page should also revert to "Ready".
If you attempt an update, but see any sort of error in the status field, please contact Discover Video support right away for assistance.
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